Have you ever heard of the Condominium Management Regulatory Authority of Ontario, otherwise known as the CMRAO? If not, you’re not alone! This organization, a provincially legislated regulatory body, oversees condominium management companies and individual managers alike. Their intention? To protect condo owners and occupants by ensuring their property managers are adequately educated, licensed, and complying with CMRAO rules and regulations.
Established under Ontario’s Ministry of Government and Consumer Services (MGCS), the CMRAO operates on a self-funded basis and must follow MGCS regulatory compliances. As Ontario’s condo industry continues to bloom and thrive, the ministry and regulatory body work together to ensure managers and management companies responsible for condo developments are being responsible, transparent, and putting the best interests of unit owners first. The CMRAO was initiated in 2015 as a direct response to an exhaustive 18-month review of Ontario’s condominium laws, in order to address a lack of sufficient regulation and consumer protection. To learn more about the legislation in question, the Condominium Management Services Act, you can read it here.
The CMRAO regulates a variety of processes pertaining to condo ownership and management. These include the following and more:
The CMRAO takes the education of condo management personnel seriously; a comprehensive and informed understanding is essential in ensuring current and future owners are looked after with appropriate operational standards and rules are strictly enforced. Working with the public interest firmly in mind, the regulatory body has its own official Code of Ethics, which managers and management organizations must adhere to at all times. This is also an essential resource for condo owners, affording greater transparency into their rights.
Putting the needs and wellbeing of condo residents first, the CMRAO has a complaint submission process in place. The information submitted in a complaint is used to conduct mediation between the resident and the condo manager as well as to inform any potential investigations into the way they operate. These complaints are all handled in full accordance with the aforementioned Condominium Management Services Act.
The CMRAO enforces a number of rules drafted up by the provincial government. They include the following:
The CMRAO also provides a variety of helpful resources for condominium managers, including:
Medallion Capital Group is a CMRAO licensed condominium management provider. If you’re interested in learning more about how the CMRAO operates, or if you have any specific questions about your condominium for our team, we would be happy to assist you. Reach out to us today to get started!