Rental Property Management in Toronto

We manage every type of residential rental property from high-rise apartment buildings to single family homes and condos. We also manage commercial properties with a team that’s managed over one million square feet of commercial and industrial space.

We manage rental properties in Toronto and across the Greater Toronto Area, including Mississauga, Brampton, Halton Region, York Region, and Durham Region.

Our management fee is charged as a percentage of the rent collected each month. Unlike some management companies, we don’t charge a fixed minimum monthly rate or a vacancy fee. Simply put, if there’s no rent, there’s no management fee. This way, it is in both of our interests to maximize your monthly rent and minimize vacancy.

We will provide you with a free quote based on your specific needs and the details of your property.

Finding a tenant quickly is one thing, but our focus is on finding quality tenants only. Sometimes we find a tenant within a couple days, while some properties can take several weeks to lease. It depends on a number of factors including the marketability of the property, the location, the time of year, and whether or not the price is in-line with the current market rates. We do everything we can to accelerate the process, including ensuring our rental ads remain highly visible, continually assessing the competitive landscape, responding to “Wanted” ads, and letting our network of realtors and placement agencies know about our available properties.

It typically takes longer to lease commercial properties compared to residential properties. One reason for this is that commercial spaces are often only suitable for certain types of businesses, narrowing the market for potential tenants. Commercial leases also involve significantly more negotiation around financing, renovations to customize the space, and which expenses will be included in the rent. The good news is that commercial leases are typically longer than residential leases, often three to five years, so you can usually count on less tenant turnover.

All applicants must complete our custom two-page application providing extensive information about themselves and their qualifications. We also require income/employment verification, proof of identity, a Landlord reference, employment references, and personal references. We use a service to run our own credit checks, as opposed to having the applicant provide a report. This way, we know the report is up to date and hasn’t been doctored in any way. The credit reports we receive also provide additional information that is valuable when evaluating the suitability of an applicant.

Furthermore, we do all of our own showings (we do not outsource this task to real estate agents) so we can meet the potential tenants in person.

Yes, we offer a personal online portal for both our clients and tenants, available on desktop or the convenient smartphone app.

Through their portal, clients can access their property financials, submit requests, run real-time reports, access important documents, receive notifications to stay up to date on their property, and view their owner ledger for a complete history of payments made and received.

Tenants can make online payments, view their account balance, submit maintenance requests with pictures, and download important documents like a lease agreement.

See above for further details and a links to a video demonstration of the tenant portal.

During the onboarding process, you will provide us with a void cheque or Pre-Authorized Debit form, enabling us to automatically deposit your rental revenue by the 15th of each month.

We perform move-in inspections every time we place a new tenant and produce a report with pictures identifying existing problems or defects. We will then perform a move-out inspection when that tenant leaves and compare it to the move-in inspection report to make sure the tenant has not damaged the property beyond reasonable wear and tear. If we do find damage to the property, we will work with the tenant to have it remedied at their cost.

We also perform semi-annual interior inspections of the entire property and produce a written report with pictures.

Lastly, we perform regular exterior inspections. These would occur daily or weekly for large properties and monthly for smaller properties and single-family homes.

Yes, we do! And our property management clients get access to a discounted hourly rate. Our skilled and affordable maintenance team allows us to respond to tenant maintenance requests and perform property repairs much more affordably than if we were to rely solely on outside contractors. If our team is not qualified for a certain job, or unable to complete it at a competitive rate or in a timely fashion, we have a list of preferred vendors we will hire to complete the work.

Yes, your tenants will be given our 24/7 emergency line, allowing them to access our staff in the event of an emergency, even in the middle of the night.

• Fortunately, due to our stringent tenant screening process, we are very good at avoiding these types of situations. That said, when our tenants do not pay their rent on time, we maintain a strict schedule when it comes to issuing Form N4s (Notice to End a Tenancy Early for Non-payment of Rent) and continually following up to collect any outstanding amounts. If the problem persists, we will request a hearing at the Landlord and Tenant Board by submitting a Form L1 (Application to Evict a Tenant for Non-payment of Rent and to Collect Rent the Tenant Owes).

  However, in these situations, we often first try to work out a payment plan or some sort of agreement to resolve the issue and avoid a formal eviction through the Landlord and Tenant Board, which can take a very long time to process and can be costly for our clients.

  If an eviction hearing is needed, we will manage the entire process on your behalf and work with a paralegal to execute the eviction (a requirement now in Ontario).