Our comprehensive property management services include:
Evaluate the property and prepare it to be rented
- Gather data on rental rates in the area, prepare a detailed market analysis, and provide a rental value estimate
- Conduct an initial inspection and provide the client with a detailed report of our findings
- Make recommendations on how to maximize the rental rate
- Prepare the property for rent – complete or coordinate cleaning, painting, and necessary minor repairs
Market the property
- Create unique advertisements tailored to the neighbourhood and local demographic
- Schedule viewings of the property and walkthrough potential tenants
- Provide prospects with a customized online rental application
Tenant screening and selection
- Perform credit and reference checks and contact previous or current Landlord
- Verify employment and income
- Evaluate potential tenant based on pre-defined criteria
- Select only qualified tenants who are an excellent fit for the property
Tenant move-in and move-out coordination
- Create a lease compliant with new Ontario regulations
- Review and sign the lease with tenant, and collect first and last month’s rent by guaranteed funds
- Conduct a move-in inspection and have tenant sign to acknowledge the condition of the property/unit
- Inspect unit and have tenant sign-off on move-out day
- Clean unit and perform any needed repairs or upgrades
- Re-key locks (if needed)
Rent collection
- Provide tenants with multiple payment options, including Pre-Authorized Debit
- Make all reasonable efforts to collect the rent
- Issue rental statements and make collection calls when necessary
Evictions & legal actions
- Issue all LTB (Landlord and Tenant Board) forms and notices, if required
- Advise the owner in the event of a legal dispute
- Coordinate LTB representation
- Coordinate and arrange for Sheriff’s office to retake lawful possession of the unit
Inspections
- Perform periodic inspections of the exterior of the property (condominiums excluded)
- Conduct semi-annual interior inspections, checking smoke alarm batteries and replacing furnace filters as necessary
Reporting and financial management
- Provide clients with an online “Owner Portal” where they can view account information, access financial reports, view property activity, submit requests, and communicate with our staff
- Make payments on behalf of owners – insurance premiums, property taxes and utilities (while vacant or in a net free lease)
- Bank reconciliation
- Maintain historical records (paid invoices, leases, inspection reports, etc.)
- Recommend and implement plans to maximize finance/sale potential
Maintenance and repairs
- Provide tenants with access to 24/7 emergency telephone line
- Respond to all tenant maintenance requests and manage necessary maintenance and repairs
- Manage the maintenance of the exterior of the property, including summer/winter maintenance and the removal of trash and debris
- Provide industry leading customer service and give tenants access to their own “Resident Portal”
Non-resident tax services
If you own a rental property in Canada and are deemed a non-resident by the CRA, you are required to pay withholding tax on your rental income. This can be a complicated process, but we make things easy for you by completing the following items, as required:
- NR6
- Monthly Remittances
- NR4
- Section 216 Income Tax Return
Additional services for apartment buildings
- Create annual operating budgets, capital repair budgets, and conduct cash-flow forecasts
- Design and implement customized preventative maintenance programs and initiatives
- Manage, hire, and train new and existing staff to align them with company goals and objectives
- Design and implement life safety and emergency procedures
- Payroll administration (where applicable)
